Return Policy

Something wasn't right? Don't worry! 

We accept returns and exchanges within 30 days of the receipt of your product as long as the item is in unworn, new condition in the original packaging. Returns and exchanges are NOT offered on Last Chance, Gift Cards, or Final Sale items. 

EXTENDED HOLIDAY RETURNS/EXCHANGES: For orders placed between 11/1-12/24, we will accept returns and exchanges through 1/31.

TO INITIATE YOUR RETURN OR EXCHANGE, EITHER

-Return for Free, using a Redo portal:

  1. Start your return or exchange using the Redo portal below and follow the prompts. Redo will email you a digital QR code for processing.
    Start A Return
  2. Take your return to the location that is most convenient for you. (We'll handle the packaging.)
  3. Once your QR code is scanned at the returns counter, we'll issue your refund to your original form of payment. If you run into any issues along the way, please reach out to us. 

-Return to UPS with a printable Redo label:

  1. Start your return or exchange using the Redo portal below and follow the prompts. Redo will email you a printable return label. Package the return with the label secured on top for processing.
    Start A Return
  2. Find the nearest UPS location and drop off the boxed return with the attached UPS label at your preferred location.
  3. Once the carrier scans your printed label, we'll issue a refund to the original form of payment, minus a $10 shipping fee. If you run into any issues along the way, please reach out to us. 

 

UNWORN, ORIGINAL, NEW CONDITION

All items returned and exchanged must be in their unworn and original, new condition with labels on. Please try on your shoes indoors on the carpet to ensure they are still in their original condition. We are more than happy to accommodate returns and exchanges on all Vance products that are eligible, pending they have not been worn or had labels removed. The returned items will be inspected to see if they qualify for a refund. The packaging must not be defaced in any way or a refund will not be issued. Damaged merchandise or products with labels removed will not be refunded and you will be invoiced the appropriate amount to cover the cost of shipping the shoes back to you. 

RETURNS/EXCHANGES:  Returns and exchanges are offered within the contiguous United States on all shoe purchases unless otherwise noted on certain products (namely Last Chance, Final Sale, Gift Cards, and Seconds). Return/exchange requests must be made within 30 days of the date you receive your shoes. Requests after this point will be denied. 

Shipping for returns & exchanges is free of charge within the contiguous United States. Vance Shoes will not be responsible for returns lost in transit.

APO/FPO/DPO/PO BOXES: Exchanges and returns to APO/FPO/DPO/PO Boxes cannot be managed by Vance. In this instance, you will be responsible for all shipping expenses and label creation. Please reach out to support@vancefootwear.com for details.

INTERNATIONAL CUSTOMERS: We do not accept returns or exchanges on ANY orders outside the contiguous US. Duties and taxes are not paid by Vance and are the sole responsibility of the customer and will be collected at checkout. We are not responsible for any additional country fees that may apply.   

For more information, please visit our FAQ page.

If you have further questions, please reach out to our support team.